We want you to love your experience with Velvetino. If something goes wrong, we’re here to help.

Return Eligibility

• Returns are accepted only if the product is damaged, defective, or incorrect.
• Report the issue within 3 days of delivery with clear photos via WhatsApp or email.
• The product must be unused and in original packaging.

Items That Cannot Be Returned

• Opened or used personal care products
• Products without original packaging or invoice

Refund Process

Once approved, your refund will be processed to the original payment method within 5–7 business days.

Return Address

VELVETINO ENTERPRISES,
Pratap Colony, Ward No. 2,
Chanderiya, Chittorgarh, Rajasthan – 312001

For any queries, reach us at 📞 +91 900 1771 336 or ✉️ velvetinoenterprises@gmail.com